Key Performance Indicators
Every KPI in the organization — from pillar-level strategic metrics down to department-level operational measures.
20
Pillar KPIs
81
Department KPIs
101
Total KPIs
How KPIs Flow
Each department KPI feeds into a specific pillar KPI (shown by the arrow badge).
Tech Pillar
5 pillar KPIs · 17 department KPIs
Pillar KPIs
Platform Uptime
Is the app/website up and working? If it's down, nobody can buy Frags.
Shipping Speed
How fast are we building and releasing features that drive Frag sales?
Product Quality
Are there bugs? Bugs kill trust — customers won't invest on a broken platform.
Security
Is customer money and data safe? Zero tolerance for breaches.
User Experience
Can customers actually use what we build? Are they completing purchases?
Department KPIs
Engineering
5 KPIsApp/website uptime
99.9% uptime — is the platform up and working?
Tasks completed on time
% of committed sprint items devs actually finished
Failed transactions due to tech
Purchases that broke because of bugs (target: zero)
Time to fix critical bugs
Hours from bug reported to fix live in production
System crashes per month
Number of outages/incidents — trending down = good
Product
5 KPIsFeatures shipped per month
Count of features/releases that actually went live
Frag purchase completion rate
% of people who start buying a Frag and actually finish
Design turnaround time
Days from design request to approved design ready for dev
User complaints about UX
UX-related support tickets per month — trending down = good
New feature usage rate
% of active users who used a new feature within 30 days
Quality Assurance
3 KPIsBugs that reached customers
Critical bugs QA missed that users found in production
Old features still working after updates
% of regression tests passing after each release
Days to test a release
How long QA takes before we can ship
Security & Compliance
4 KPIsSecurity breaches
Zero critical breaches — non-negotiable
Time to patch vulnerabilities
Hours to fix after a vulnerability is discovered
Data protection audit pass rate
100% pass on NDPR/data protection audits
Fraud attempts blocked
% of fraud/suspicious activity caught by our systems