Chief Technology Officer (CTO)
Head of Tech Pillar — oversees all technology strategy, engineering, product, QA, and security.
4
Departments
11
Roles
5
Pillar KPIs
Pillar KPIs
Top-level metrics that drive this pillar's success
Platform Uptime
Is the app/website up and working? If it's down, nobody can buy Frags.
Shipping Speed
How fast are we building and releasing features that drive Frag sales?
Product Quality
Are there bugs? Bugs kill trust — customers won't invest on a broken platform.
Security
Is customer money and data safe? Zero tolerance for breaches.
User Experience
Can customers actually use what we build? Are they completing purchases?
Departments & Roles
Click on any role to see its key deliverables
Engineering
Backend Developer
Develops server-side applications, APIs, and database systems.
Website Developer
Builds and maintains company websites and web presence.
Mobile App Developer
Builds and maintains mobile applications for iOS and Android.
Web App Developer
Develops web-based applications and user interfaces.
DevOps Engineer
Manages infrastructure, deployment pipelines, and system reliability. Also supports backend development.
Engineering
5 KPIsApp/website uptime
99.9% uptime — is the platform up and working?
Tasks completed on time
% of committed sprint items devs actually finished
Failed transactions due to tech
Purchases that broke because of bugs (target: zero)
Time to fix critical bugs
Hours from bug reported to fix live in production
System crashes per month
Number of outages/incidents — trending down = good
Product
Product Manager
Oversees product strategy, roadmap, requirements, backlog, and cross-functional coordination.
Product Designer
Creates user experiences and interfaces for digital products.
UI/UX Designer
Creates user interfaces, user experience flows, and visual designs for digital products.
Product
5 KPIsFeatures shipped per month
Count of features/releases that actually went live
Frag purchase completion rate
% of people who start buying a Frag and actually finish
Design turnaround time
Days from design request to approved design ready for dev
User complaints about UX
UX-related support tickets per month — trending down = good
New feature usage rate
% of active users who used a new feature within 30 days
Quality Assurance
QA Lead
Leads quality assurance processes, test planning, execution, bug tracking, and testing standards.
Quality Assurance
3 KPIsBugs that reached customers
Critical bugs QA missed that users found in production
Old features still working after updates
% of regression tests passing after each release
Days to test a release
How long QA takes before we can ship
Security & Compliance
Data Protection Officer
Ensures compliance with data protection regulations and privacy laws.
Cybersecurity Specialist
Protects company systems and data from security threats.
Security & Compliance
4 KPIsSecurity breaches
Zero critical breaches — non-negotiable
Time to patch vulnerabilities
Hours to fix after a vulnerability is discovered
Data protection audit pass rate
100% pass on NDPR/data protection audits
Fraud attempts blocked
% of fraud/suspicious activity caught by our systems