Chief Property Officer
Head of Property Pillar — oversees all property-related operations, acquisitions, management, and stakeholder relations.
2
Departments
4
Roles
5
Pillar KPIs
Pillar KPIs
Top-level metrics that drive this pillar's success
Portfolio Growth
More properties = more Frags to sell = more revenue.
ROI Delivery
Are we delivering the returns we promised Frag holders? This is trust.
Property Operations
Are properties well-maintained, occupied, and generating income?
Agent & Stakeholder Relationships
Our property pipeline depends on agents, brokers, trustees, and sellers.
Acquisition Efficiency
How fast and cheaply can we acquire quality properties?
Departments & Roles
Click on any role to see its key deliverables
Property Management
Trustee Relations Officer
Manages relationships with property trustees and stakeholders.
Facility Manager
Manages and maintains property facilities and operations.
Property Management
5 KPIsProperty occupancy rate
% of properties occupied and generating income
Tenant satisfaction score
Quarterly survey — are tenants happy?
Facility issues resolved on time
Average days to fix reported maintenance issues
Short-let booking occupancy
% of available nights booked for short-let properties
ROI delivered vs promised
Actual returns vs what we told Frag holders they'd get
Property Research and Dev
Property Scout and Analyst
Identifies and analyzes potential property investments.
Real Estate Agent Relations Officer
Manages relationships with real estate agents and brokers.
Property Research & Dev
5 KPIsProperties scouted per month
Viable properties identified and evaluated
Due diligence completion rate
% of scouted properties fully analyzed before we decide
ROI projection accuracy
How close our estimates were to actual returns
Active agent/broker relationships
Total active partnerships feeding us property leads
Negotiation savings
Average % below asking price we secure